Shipping policy

Thank you for shopping with LEWLIFE! To ensure a smooth, transparent, and reliable shopping experience for all our global customers, we have outlined our official shipping, delivery, and after-sales policies below. All terms apply to all international orders placed on our Shopify store.
1. Order Processing & Dispatch
All seafood orders are carefully inspected, packaged, and prepared within 1–3 business days after payment confirmation. As fresh and frozen seafood products require professional cold-chain packaging, we strictly control the processing timeline to guarantee product freshness and minimize your waiting time. Orders will be dispatched promptly once quality inspection is completed.
2. International Shipping & Delivery Time
We provide worldwide international shipping services for our premium New Zealand seafood. Standard international delivery usually takes7–14 business days, depending on your destination country, local logistics efficiency, and customs clearance progress.
For customers with urgent needs, expedited shipping options are available at checkout to shorten delivery time. Peak seasons and customs inspections may cause slight delays, which are beyond our control.
3. Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on the total weight, volume, and delivery destination of your order. The exact shipping cost will be automatically displayed on the checkout page before you complete payment. There are no hidden fees or additional charges for all orders.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or inspection fees, which are determined and charged by your local customs authority. These additional fees are the sole responsibility of the order recipient.
We recommend all customers check their local import regulations, seafood entry standards, and relevant tax rules before placing an order to avoid unexpected charges or delivery delays.
5. Professional Seafood Packaging & Shipping Protection
Different from ordinary goods, all our seafood products adoptprofessional cold-chain and shockproof packaging. We use high-quality insulated boxes, ice packs, and waterproof, pressure-resistant materials to keep products fresh, frozen, and intact during long-distance international transportation, effectively preventing damage, deterioration, or leakage.
For high-value orders, we provide optional shipping insurance services at checkout. You can choose to add insurance for full transit protection and maximum shopping peace of mind.
6. Delivery Inspection & After-Sales Service
Upon receiving your package, please inspect the outer packaging and products immediately. If you find obvious damage, leakage, package deformation, or abnormal product conditions, pleasetake clear photos and videos, refuse to sign for the package, and contact our customer support team immediately.
If you find any product quality problems, defects, or inconsistencies after signing for the order, please submit a valid complaint with evidence photos/videos to our support team within 48 hours of delivery. We will verify the problem quickly and provide targeted solutions including refunds, replacements, or other after-sales support in accordance with our store policy.
7. Customer Support
If you have any questions about order processing, shipping methods, delivery status, customs clearance, or after-sales issues, our professional customer service team is always ready to help you. Please feel free to contact us via email or store message for prompt and detailed replies.
LEWLIFE is committed to optimizing our cold-chain logistics and shipping services continuously, bringing you fresh, safe, and high-quality New Zealand seafood and a worry-free shopping experience.